Last updated: September 2026

Welcome to La Papeterie de Noa ♡

All orders are carefully prepared in South Korea and shipped directly to France.

We want to offer you the clearest possible shopping experience. Below you will find all the information regarding the preparation, shipping, and delivery of your orders.

1. Delivery Zone

La Papeterie de Noa currently delivers only to mainland France.

Orders are shipped from the Republic of Korea (South Korea).

2. Order Preparation

Each order is carefully prepared by hand in South Korea.

Preparation time is generally 2 to 5 business days from payment confirmation.

Orders placed during weekends and public holidays are processed from the next business day.

Preparation time may also vary depending on the products ordered and the artists. Some items may require additional time depending on available stock, restocking, or each artist's own preparation times.

If, for any particular reason, the preparation time for your order should be longer than the usual announced time, you will be informed by e-mail as soon as possible. This way, you can stay updated on the progress of your order.

During periods of high activity, especially during collection launches, promotions, or year-end holidays, the preparation time may be exceptionally extended.

Once your order has been prepared and shipped, you will receive your K-Packet tracking number by e-mail.

3. Delivery Times

Once the order has been shipped, the transit time to France is generally estimated between 7 and 14 business days.

Delivery time is therefore distinct from preparation time.

As an indication, it takes approximately 9 to 19 total business days between payment confirmation and receipt of your order.

Delivery times are indicative and may vary depending on, in particular:

• the volume of international mail;
• periods of high activity;
• potential customs checks;
• public holidays in South Korea or France;
• weather conditions;
• any delays beyond our control.

A delay related to transport or customs formalities may exceptionally extend this period.

4. Shipping Method

All orders are shipped from South Korea via K-Packet by Korea Post.

K-Packet is an international postal service that allows tracking of shipments.

Once your order has been shipped, a K-Packet tracking number will be sent to you by e-mail.

Tracking may take some time to appear in the postal system and information may be progressively updated during transit.

5. Delivery Costs

Delivery costs are indicated during the ordering process, before validation and payment.

The applicable costs for your order are those displayed at the time of cart validation.

6. Customs Duties, VAT, and Import Taxes

As La Papeterie de Noa is established in South Korea, orders shipped to France constitute imports from a country outside the European Union.

Taxes, customs duties, or fees related to import formalities may therefore be requested upon arrival of your order.

When these fees are applicable and are not collected at the time of order, they are the responsibility of the recipient.

These fees may include:

• import VAT;
• any applicable customs duties;
• any presentation or customs clearance fees charged by the carrier or postal operator.

Import VAT may be due from the first euro if it has not been collected upstream. The taxation methods depend in particular on the value and nature of the goods as well as the customs regime used.

La Papeterie de Noa cannot determine in advance the exact amount of any fees claimed for import when these depend on the customs clearance performed upon arrival.

Any handling or customs clearance fees charged by the carrier are separate from the taxes and duties levied by customs authorities.

We recommend that you familiarize yourself with any potential import fees before placing an order.

7. Customs Declaration

Every order shipped from South Korea to France is subject to the necessary customs formalities.

Information regarding the content, quantity, and value of the goods is indicated in accordance with the rules applicable to international shipments.

La Papeterie de Noa undertakes to make its declarations with information corresponding to the goods actually shipped.

8. Delivery Address

The customer is responsible for the accuracy of the information provided when placing the order.

We invite you to carefully check:

• your first and last name;
• your address;
• your phone number;
• your e-mail address;
• your postal code;
• your city.

In case of an error in the address provided during the order, La Papeterie de Noa must be contacted as soon as possible.

Once the order has been shipped, it may no longer be possible to modify the delivery address.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional re-shipping fees may be requested.

9. Delivery Tracking

All orders shipped via K-Packet have a tracking number.

The tracking number is communicated to the customer by e-mail after the order has been shipped.

Tracking may not be immediately available after the item is dropped off.

Tracking information may only be updated at certain stages of transit, particularly upon arrival of mail in France.

10. Delayed or Undelivered Parcel

If your order exceeds the estimated delivery time of 14 business days after shipment, please contact us at:

camille01@lapapeteriedenoa.com

We will do our best to help you locate your shipment and, when necessary, to take action with the postal service.

Additional time may be required if the shipment is subject to customs control or a delay within the postal network.

As delivery times are indicative, exceeding this period does not necessarily mean that the parcel is lost.

11. Parcel Indicated as Delivered but Not Received

If tracking indicates that your order has been delivered but you have not received it, we invite you to check:

• your mailbox;
• with people living at your home;
• with your concierge, if applicable;
• with your neighbors, if applicable;
• with the competent post office or delivery service.

You can also contact us so that we can assist you with the necessary steps.

12. Damaged Parcel

Upon receipt of your order, we recommend checking the condition of the packaging.

If your parcel shows significant damage likely to have affected the products inside, we invite you to keep the packaging and the received products and to contact us promptly at:

camille01@lapapeteriedenoa.com

Photographs of the packaging and products may be requested to allow us to investigate the situation and, when necessary, to file a claim with the postal service.

13. Delivery and Responsibility

La Papeterie de Noa carefully prepares each order and entrusts it to the postal service K-Packet by Korea Post.

Some stages of transit are beyond our control, including potential customs checks and delays that may occur within postal networks.

The information contained in this policy does not, however, limit the legal rights consumers have regarding delivery, conformity, withdrawal, or refund.

The applicable conditions are detailed in the General Terms and Conditions of Sale of La Papeterie de Noa.

14. Questions Regarding Delivery

For any questions regarding a delivery or an order, you can contact us:

La Papeterie de Noa
Camille Arnoux

Email: camille01@lapapeteriedenoa.com
Phone: +82 10 6649 0586

We will do our best to respond to you as soon as possible.

15. Modification of the Delivery Policy

La Papeterie de Noa reserves the right to modify this delivery policy to reflect changes in its services, delivery partners, or applicable regulations.

The version in force is the one published on the website at the time of the order.

Last updated: September 2026.