Frequently Asked Questions
Purchases and Products
Do the products really come from South Korea?
La Papeterie de Noa is committed to offering only products from 100% Korean artists on its website.
In addition, we allow our customers to discover these artists directly on our site by clicking on the ones of their choice.
A product interests me, but it's out of stock?
If a product you are interested in is no longer available or out of stock, please do not hesitate to send us an email at camille01@lapapeteriedenoa.com so that we can contact the artist or advise you on a similar product.
An artist I'm interested in isn't listed on your site.
La Papeterie de Noa is always open to adding new artists to bring you their creations. Please feel free to send us an email at camille01@lapapeteriedenoa.com.
However, we do need the artist's authorization to offer their products on our site. Depending on their response, we may not be able to offer you the products you are looking for.
Payment & Order
I'd like to order, but my payment isn't going through?
Please feel free to email camille01@lapapeteriedenoa.com so that we can resolve your payment issue. The problem may be on our end.
I entered the wrong shipping address, what can I do?
In that case, don't panic, we can change your address before your order is shipped. To do this, send us an email at camille01@lapapeteriedenoa.com.
However, once the package has been sent to the post office, we cannot change your address afterwards.
Can I cancel or change my order?
It is entirely possible to cancel or change your order.
If the package has not yet been shipped, the cancellation can be done directly. If your package has already been sent, you will need to receive it and send it back to us. We invite you to consult the "Refund Policy" page for more information on this matter.
A change to your order is entirely possible and can be made as long as your order has not yet been shipped. Please feel free to send us an email at camille01@lapapeteriedenoa.com
I want to order, but I'm not in Metropolitan France?
Currently, Noa's Stationery only ships within mainland France.
We are currently preparing to expand our shipping destinations and to offer express and premium shipping options.
Why isn't VAT calculated at checkout?
Our products are shipped directly from South Korea, and since our company is located outside the European Union, we currently do not collect French VAT at the time of your order.
VAT and any import fees are therefore paid upon the package's arrival in France, to the service responsible for customs clearance or delivery.
We made this choice so that we can continue to offer our Korean artists' products directly from Korea, while maintaining our current shipping system.
We are aware that this may incur additional steps and costs when you receive your order, and we are sincerely sorry for this. We are working to find a solution in the future that will simplify procedures and make costs more predictable for our French customers. 💛
Preparation & Delivery
I ordered several days ago, but I haven't heard anything about my order.
Orders are prepared after payment confirmation.
The usual preparation time is 48 hours. However, this may be extended if certain products in the order are new or come from a small artist whose products are sold by pre-order.
Depending on our current stock, it may take several days to prepare your order. In this case, an email will be sent to you to confirm the waiting time and if it is acceptable to you.
What are the available delivery options?
As our offices are located in South Korea, all our packages are handled by the local post office and its service, K-Packet.
All our shipping costs are adjusted to the prices offered by the post office, as well as the weight and size of the package. The shipping costs for your order will be displayed during checkout.
Can I be charged customs fees?
Effective July 1, 2026, the European Union has abolished the customs duty exemption that previously applied to small consignments valued at or below €150. Orders imported from a country outside the European Union may now be subject to a flat customs duty of €3 per declared item line, in addition to VAT and any carrier handling fees.
What are the delivery fees?
For orders under €30, we adjust shipping costs according to the weight and size of the package. All our fees correspond to the prices set by the Korean post office.
For purchases of €30 or more, we offer free shipping on the entire order.
What are the delivery times?
The deadline is calculated from the date your order is sent. You can expect to receive your package within approximately 7 to 14 business days. If this period is exceeded, please do not hesitate to send us an email at camille01@lapapeteriedenoa.com so that we can check the status of your package.
A tracking number will always be provided so that you can keep an eye on the progress of your order. As we all know, this is always more reassuring :)
Is my package lost or damaged?
We recommend that you consult our page on this subject, "Refund Policy" & "Shipping Policy" in order to resolve your issue as quickly as possible.
Feel free to send an email to camille01@lapapeteriedenoa.com if you have any questions or concerns.
No answer to your question?
Feel free to send us an email at camille01@lapapeteriedenoa.com or on our Instagram account @lapapeteriedenoa